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Reply test
How fast does your business reply?
We send three enquiries to your business’s WhatsApp over one week, written like a real customer’s. You get a score out of 100, the time of each reply and exactly what your customer saw.
Three moments
Working hours
A weekday at 11:00.
Evening
A weekday at 21:30, when customers browse after work.
Weekend
Saturday or Sunday at 13:00, when many make their plans.
A member of our team sends them from an ordinary phone, only to the number you give us. Tell your team a test is coming this week, but not when.
The score
Speed, up to 60
60 within 5 minutes, 45 within an hour, 30 within 2 hours, 18 within 4 hours, 6 within a day.
The answer, up to 25
The reply answers what the customer asked.
The next step, up to 15
The reply offers a booking or a call.
Your score is the average of the three. With ONE, every enquiry is answered within a minute.