Last updated 2 November 2026
Use it to
- answer the people who contacted your business, from facts that are true;
- book, follow up and keep your customers informed, as they asked;
- hand to a person anything only a person should decide.
Don't use it to
- send marketing to people who haven't agreed to it, or message anyone who hasn't contacted you;
- give facts you know are false, or anything unlawful, misleading, abusive or hateful;
- ask for money before a property viewing, or pretend to be another business;
- sell what WhatsApp's commerce rules or the law don't allow, such as alcohol, weapons, gambling or adult services;
- handle patients' health information, or offer health services in the United Arab Emirates;
- collect card numbers, passwords or government ID numbers in a conversation;
- copy, take apart or overload the service, or reach accounts or data that aren't yours;
- share a sign-in, or let someone use the dashboard without their own invitation.
If a rule is broken
We may pause an account that breaks these rules or puts others at risk, telling the owner first where we can, as the terms of service say. To report misuse, write to support@kwikl.com.