Terms of service

The agreement

These terms are between KWIK L Inc, a Colorado corporation (“KWIK L”, “we”), and the business that opens a KWIK L ONE account (“you”). You accept them when you start a trial or pay for a plan, and the person who accepts confirms they may do so for the business. The privacy policy and the data processing agreement are part of these terms.

What KWIK L ONE does

KWIK L ONE answers the inquiries that reach the channels you connect, from the facts you approve; asks the questions you set; makes bookings and appointments in your calendars; routes each inquiry to your people; and reports what happened. Money, contracts, complaints and anything not in your facts are handed to your people.

Your accounts, your facts, your customers

• You connect your own WhatsApp number, mailbox, phone line and calendars, and you follow their terms, including Meta's WhatsApp Business policies and the terms of each lead platform you connect.
• You approve your facts and keep them true and lawful: your services, your prices, and any license or permit your business must show (for example, an estate agency in Dubai shows each listing's Trakheesi permit).
• You are the controller of your customers' details. You reply only to people who contacted you or agreed to hear from you, and you honour every STOP.
• You stay responsible for what your business agrees with its customers. Your people can take over any conversation at any time.

Acceptable use

You don't use KWIK L ONE to:

• send marketing to people who haven't agreed to it, or anything unlawful, misleading or abusive;
• handle patients' health information, or offer health services in the United Arab Emirates;
• copy, take apart or overload the service, or reach accounts or data that aren't yours;
• share a sign-in, or let someone use the dashboard without their own invitation.

The acceptable use policy is part of these terms and has the full rules.

Trial, plans and payment

• Every account starts with a 14-day trial on the Team plan, with no card. Choose a plan before it ends; if you don't, answering pauses and nothing is charged.
• Plans and prices are on the Pricing page, before tax. You pay monthly or yearly, in advance, by card through Stripe. Tax is added where it applies and shown before you pay. A yearly plan renews only when you say yes: we ask you 30 days before it ends, and if you don't, it ends with its year.
• Each plan has a monthly allowance of inquiries answered and call minutes. At the allowance, new inquiries get a short reply and go to your people, and calls go through to them.
• If a payment fails, we retry it and email you. After 7 days unpaid, answering pauses until it is paid.
• If our price ever changes, we tell you 30 days before, and why.
• A business that joins through a partner's or another business's invite link gets its first month on us: its first charge comes a month later than it otherwise would.
• Partners receive the share stated on the Partners page of what each business they bring pays, before VAT, every month it stays for up to 36 months, paid monthly.
• Meta bills WhatsApp's own message fees to your WhatsApp account, and your phone company bills your line, as they do today.

Changing plan and canceling

You change plan or cancel at any time on the Plan screen. A monthly plan runs to the end of the month you paid for, and a yearly plan to the end of its year. Payments aren't refunded for part of a period. If we charge you twice or in error, we refund it.

Your data

Your data is yours. You can export all of it at any time, and delete the business under Settings, after which it is removed. We keep invoices as tax law requires. We may publish figures that identify no business and no person, such as the typical reply time across all businesses.

We never sell your data or your customers' details, never share them except with the sub-processors that run the service, never contact your customers for anyone else, and never train AI models on your conversations. KWIK L ONE never cold-messages or cold-calls anyone for you.

Our service

We keep KWIK L ONE running and fix faults as fast as we can. Some work needs a short pause, which we keep outside busy hours where we can. Each part's state, and anything we are fixing, is on the Status page. Help is in the dashboard, and a person replies by email:

• If answering or WhatsApp stops, we start fixing it within one hour, every day from 8:00 a.m. to 10:00 p.m. Dubai time.
• For anything else, we reply within one working day, Monday to Friday, Dubai time.

We back up the service every night and keep each backup for 30 days, and we test a full restore every week.

KWIK L ONE, its software, the KWIK L name and its logo are ours. While your account is open you may use KWIK L ONE for your business. If you send us ideas, we may use them.

Responsibility

Each of us is responsible for what we do under these terms. Neither of us is responsible for lost profits or indirect losses, and our total responsibility is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits a responsibility that the law doesn't allow to be limited.

Pausing and ending an account

We may pause an account that breaks the acceptable-use rules, puts others at risk or stays unpaid, telling the owner first where we can. You may end your account at any time.

Changes to these terms

We email account owners 30 days before a change that matters takes effect. Using KWIK L ONE after that date means you accept it.

Law

These terms follow the laws of the State of Colorado, United States, and the courts in Denver, Colorado, decide disputes, unless the law where your business is based gives you another right.

Contact

KWIK L Inc, Denver, Colorado 80202, United States. Email support@kwikl.com.