Help for every screen.
What each screen of KWIK L ONE is for, and the answers to the questions people ask there.
Before you start
KWIK L ONE: every inquiry answered within a minute, day and night, in the customer's language.
- What it answers
- WhatsApp, calls, your website chat, Instagram and Messenger, and your lead forms, all in one list. For real estate, your property portal leads too.
- What it does next
- It arranges the booking, sends the inquiry to the right person on your team, reminds the customer and sends you a brief at 7:00 a.m.
- Your own accounts
- It runs on your own WhatsApp number, mailbox, phone system and calendars. Every conversation stays yours.
- Setup
- Answering in about ten minutes, done by you, with each click shown on the screen. Your team, bookings and calls follow when it suits you.
What is KWIK L ONE?
Built so businesses never miss a customer inquiry, by KWIK L Inc. It answers every inquiry within a minute, arranges the booking and tells the right person on your team.
Who is it for?
Every business that gets inquiries: estate agencies, hotels and holiday homes, tours and travel, business setup, home services, education and training, retail and e-commerce, automotive, professional services and clinics.
How much does it cost?
Plans start at $49 a month, before tax. Every plan starts with a 14-day trial, with no card. Four plans, Solo, Office, Team and Business, by the number of people and answers. Every plan is on the Pricing page.
Do I keep my WhatsApp number?
Yes. You connect your own number and keep using the WhatsApp Business app on it. Customers write to the number they already know.
What does it answer from?
Only from what you approve: your website, your services, prices and listings, and your rules. Money, contracts and complaints go to a person straight away.
Which languages?
15 chat languages, including English, Arabic, Russian, Chinese, Urdu, French, German and Spanish, and five on calls.
How do I start?
Press Start your 14-day trial, sign in with your email, and tell us your business name and what you do. The 14-day trial starts at once, with no card.
Can I try it first?
Yes. On Try it, write to one of our sample businesses as a customer would, in any of 15 languages, and see what your team would see beside the chat.
How fast does my business reply today?
Ask for a reply-time test: three inquiries to your WhatsApp over a week, then a score out of 100 and exactly what the customer saw.
Do you work with partners?
Yes: business-setup firms, CRM implementers, trainers and consultants receive 25% of what each business they bring pays, every month for up to 36 months. Apply on the Partners page.
Setup
Seven steps, about twenty minutes, done by you. Everything saves as you go.
- The seven steps
- You and your business, what KWIK L ONE knows, WhatsApp, your other channels, your team, bookings and calendars, and the test from your phone.
- Show me
- Opens the right screen with the exact control lit, and one line on what happens next.
- Leave for later
- Other channels, the team and bookings can wait. The rest are needed before KWIK L ONE answers.
- Need a hand?
- A person at KWIK L reads it with your setup so far, and replies here and by email.
How long does setup take?
About twenty minutes. It saves as you go, so you can stop and carry on later.
Do I need a meeting to set up?
No. Each step shows you the exact click, and a person is a message away.
Why isn't a step ticked?
Each step ticks itself from what is really connected. For example, the WhatsApp step ticks when the number is connected.
Channels
Where your customers write to you. Every inquiry that arrives here is answered within a minute, in the customer's language.
- Connect your own number with one click through Meta, and keep the WhatsApp Business app on it. Or connect by hand with your Meta app's details.
- Watch week
- For the first week your team answers as usual and KWIK L ONE measures how fast. Start answering now whenever you choose.
- Website chat
- One line of code puts the chat and a WhatsApp button on every page of your website.
- Portal leads
- For real estate: connect the mailbox your property portals send leads to. Each new lead is answered within a minute.
- Facebook and Instagram
- Messages and lead forms from your Page and Instagram come into the same list.
- Calls and missed calls
- Calls answered in the caller's language and put through to your team when needed; a missed caller gets a WhatsApp within a minute.
Will I lose my WhatsApp Business app?
No. With one-click connect you keep the app on the same number, and replies from the app show on the dashboard.
How do portal leads reach KWIK L ONE?
For estate agencies, through your own lead mailbox: connect it on Channels with an app password, and each new lead is answered within a minute.
What is Watch week?
Seven days where your team answers and KWIK L ONE measures your real reply time, so you see the difference once it answers.
How do I add the chat to my website?
Channels, Website chat: press Make the code, copy the line, and paste it into your website just before the closing body tag.
Your facts
Everything KWIK L ONE answers from. Nothing is said until you approve it.
- Listings
- For estate agencies: your portal's XML feed, read again every day, or a CSV or Excel file. Where listings need a permit, one without a valid permit is never offered.
- Your website
- Read in about a minute: your hours, areas, services and contact details, each waiting for your approval.
- Waiting for your check
- Approve each fact, or approve all at once.
- Facts you write
- Anything the website doesn't say: hours, areas, rules, answers to common questions.
- Try it as a customer
- Ask what a customer would ask, and see the answer before a customer does.
Why didn't it answer a price?
It only says prices that are in your approved facts. Approve the fact or the listing; for estate agencies, add the listing's permit number where one is required.
How do I update my listings?
For estate agencies: paste your portal's XML feed once: it's read again every day. Or upload a new CSV or Excel file.
Can I see an answer before a customer does?
Yes: Try it as a customer, on this screen.
Today
What happened since 7:00 p.m. yesterday, and what needs a person, in order.
- The four numbers
- Who wrote, how many were answered, the median first reply, and today's bookings.
- Owners who want to sell or let
- For estate agencies: valuation and landlord inquiries come first, as each one is a listing.
- Waiting for a person
- Inquiries that need a person. The ones that wait for your yes (money, contracts, complaints) come first.
- Viewings
- Today's viewings and bookings, the ones still to mark as visited or no-show, and customers who asked to change the time.
- The 7:00 a.m. brief
- The same page comes to you each morning by email, on WhatsApp and as a phone alert. The time and who gets it are in Settings.
Why is Today empty?
Nobody has written yet. Connect WhatsApp in Setup and your first inquiry appears here, answered.
How do I change the brief's time?
Settings, The morning brief: choose the time and who gets it, then save.
What does waiting for your yes mean?
The inquiry is about money, a contract or a complaint. KWIK L ONE doesn't answer those; a person does.
How is the median first reply counted?
Half of the inquiries were answered faster than this. It's counted from every message, never estimated.
Inquiries
Everyone who asked, on every channel: one conversation per person, with the person on your team who has it.
- The lists
- Waiting for a person, Mine, Hot, All, and Won and lost. Search by name, number, area or listing.
- A conversation
- Every message on every channel, the customer's details, the next booking and the deal trail.
- Reply
- Your reply goes out on the customer's own channel, from your business's number.
- Take over and hand back
- When a person replies, KWIK L ONE steps back from that conversation. Hand back to KWIK L ONE when you're done.
- Give to
- Give the inquiry to someone on your team. They're told at once on their phone.
- Won and lost
- Mark how it ended. An offer and a deal fill the deal trail, with its value.
Someone asked me to delete their details. How?
Open their inquiry and press Delete this person's details at the bottom. Only the owner can. Their STOP stays on record: a customer who replies STOP is never messaged again.
How do I reply to a customer?
Open the inquiry, write in the reply box and press Reply. It goes out on the customer's channel, from your number.
How do I stop the automatic answers for one customer?
Open the inquiry and press Take over. KWIK L ONE stays quiet in that conversation until you hand it back.
Why is an inquiry hot?
The customer looks ready to buy: a clear budget, something they want, or a time to book.
How do I give an inquiry to someone on my team?
Open it and choose the person under Give to. They are told on their phone.
Bookings
Every booking, viewing or appointment, with the person and the place, in each person's calendar, reminded the day before and on the morning of the booking.
- Day and week
- See one day or the week, for everyone or only yours.
- Add a booking
- Choose the customer, the day, the time, who on your team and the place. The customer gets the details on WhatsApp.
- Reminders
- The customer is reminded the day before and on the morning of the booking, with buttons to confirm or change the time.
- After the booking
- Mark Visited or No-show, and Results stay true. For estate agencies, the owner or landlord gets the viewing feedback.
Who makes the bookings?
Your choice in Settings, Viewings: KWIK L ONE books open times and tells the person, or it asks for a time and someone on your team confirms each one.
How do bookings get into my calendar?
Connect Google or Outlook in Settings, Your calendar. Until then they arrive as email invitations.
A customer asked to change the time. What do I do?
Open the booking and move it. The customer gets the new time on WhatsApp.
Why can't I mark a booking yet?
A booking can be marked once its time has passed.
Results
Counted from the record: how fast you answer, how many you book, and which channel brings deals.
- The four numbers
- Answered within a minute, the median first reply, bookings made and inquiries.
- The portals' badges
- For real estate: the portals you list on set reply-time targets, such as 80% of leads answered within 2 hours. Each shows Meets it or Below it.
- Which source brings deals
- Inquiries, bookings, offers and deals for each source.
- Week by week, languages and the team
- Reply time over eight weeks, the languages customers wrote in, and each person's inquiries, bookings and deals.
- This month's sheet
- One A4 page with the month's results. Save it as a PDF from a laptop or a phone.
How do I keep my portal badge?
Answer at least 80% of portal leads within 2 hours. Results shows where you stand each week.
How do I get the month's results as a PDF?
Press This month's sheet, then Save as PDF.
Why does a source show no deals?
Deals count when an inquiry from that source is marked won, with the deal's price.
Settings
Your plan, your team and your account, and how inquiries, bookings and alerts work.
- The team
- Invite people by email as Owner, Team member or Viewer, change a role or remove someone.
- Who gets each inquiry
- A new inquiry that needs a person goes to someone on duty: first who covers its area, then who speaks the language, then by turn. Not opened in five minutes, it moves to the next person.
- Your calendar
- Connect Google or Outlook so bookings go straight in and busy times are never offered.
- Viewings
- Booking hours, the length of each booking, the notice needed, the days, and who books. For estate agencies, the commission rates for the deal trail.
- The morning brief and phone alerts
- The brief's time and who gets it; alerts on this phone for new inquiries.
- Your CRM
- Each new inquiry, booking and deal sent to your CRM's web address or its lead email.
- Your data
- Download everything, or delete the business.
How do I invite someone to my team?
Settings, The team: write their email, choose their role and press Send invitation. The link works for 7 days.
How do I get alerts on my phone?
Settings, Alerts on this phone: turn them on and allow notifications. On an iPhone, add the dashboard to the Home Screen first.
How do I connect my calendar?
Settings, Your calendar: press Connect Google Calendar or Connect Outlook, choose your account and allow calendar access.
How do I send inquiries to my CRM?
Settings, Your CRM: paste the CRM's web address or its lead email, then press Send the latest inquiry now to check.
Plan
Your plan, your card and every invoice.
- The plans
- Solo, Office, Team and Business, by the number of people, answers and call minutes. The trial has everything in Team.
- Choose a plan
- Pay by card on Stripe's secure page. Change or cancel there at any time.
- Yearly
- Pay yearly when you choose your plan, or switch at any time: 12 months for the price of 10.
- Usage
- Answers and call minutes this month against your plan. You're told by email at 80%.
- Invoices
- Every invoice, ready to download.
What happens when the trial ends?
Choose a plan to keep answering without a break. Without one, answering pauses until you choose.
How do I cancel?
Plan: open Stripe's page and cancel there. Your data stays yours: download everything from Settings at any time.
What if a payment fails?
Stripe tries again, you get two emails, and you have 7 days to update the card before answering pauses.
When something isn't working
What to check first, and what KWIK L ONE does by itself meanwhile. kwikl.com/status shows every part live, and a person at KWIK L is a message away.
- Answering stopped
- Open kwikl.com/status first. If a part there isn't working, we are already on it: each customer gets a short reply that a person will answer, and your team is told at once. If everything there is working, open Channels to see whether a channel needs connecting again, and Plan to see whether your plan is paused.
- WhatsApp says it isn't connected
- Open Channels, WhatsApp, and connect the same number again. Meta may ask the owner of your Meta Business account to confirm. Messages that arrive meanwhile still reach Inquiries, where your team can answer them.
- A customer says they got no reply
- Open the conversation in Inquiries. Each message shows what was sent and when, and a reply WhatsApp refused shows Meta's reason, such as a number that isn't on WhatsApp. More than 24 hours after a customer last wrote, only an approved message can go, and KWIK L ONE sends it for you.
- Portal leads aren't arriving
- For estate agencies: open Channels, Portal leads. It shows when your lead mailbox was last read. If the mailbox password changed, connect it again with a new app password, and check that your portals still send leads to that mailbox.
- Calls aren't being answered
- Check that your phone system still sends calls to the call address on Channels, Calls. When KWIK L ONE can't take a call, it goes back to your phone system as busy, so set its "if busy" rule to ring your team.
- Our emails don't arrive
- Look in spam and add support@kwikl.com to your contacts. A sign-in code works once, for 10 minutes, and only the newest one works: ask for a new one, or sign in with Google.
- Your WhatsApp number's quality dropped
- Meta rates each number by how people react to its messages. KWIK L ONE checks it every six hours and tells you by email when it drops, with what to do. While it is low, the WhatsApp copies of the morning brief and the viewing feedback wait, and both go by email.
How do I see whether KWIK L ONE is working?
kwikl.com/status shows each part live: website and dashboard, answering, WhatsApp, calls and email, with anything we are fixing and what happens meanwhile.
How fast do you reply?
If answering or WhatsApp stops, we start fixing it within one hour, 14 hours a day, every day. For anything else, we reply within one working day, Monday to Friday.
Is anything lost when something stops?
No. Each message is kept the moment it arrives and answered once. A reply WhatsApp can't take at that moment is sent again, and Meta sends again anything it couldn't deliver to us.
Is my data backed up?
Every night, kept for 30 days, and a full restore is tested every week.