Privacy policy

Last updated 2 November 2026

Who we are

KWIK L Inc (“KWIK L”, “we”) is a technology company, a Colorado corporation based in Denver, United States. We make KWIK L ONE, an AI-powered front desk that answers a business's customer inquiries on its own channels. This policy covers kwikl.com, the KWIK L ONE dashboard, and the messages KWIK L ONE handles.

Two roles

For visitors to kwikl.com and for the people who use the dashboard (business owners and their teams), KWIK L decides how their details are used. We are the controller.

For the people who write to a business that uses KWIK L ONE (its customers and anyone else who makes an inquiry), that business decides how their details are used and is the controller. KWIK L processes them for the business, under our data processing agreement. If you made an inquiry to a business, ask that business about your details first; its owner can delete them in one step, and we help the business answer you.

What we collect, and why

When you visit kwikl.com

Our servers log each request (the internet address, the browser, the page and the time) to run the website and keep it secure. We use no advertising or tracking cookies. Your browser keeps a few choices on your device: your language, light or dark, your country, and whether answers are read aloud.

To count visits, each page sends us a random number your browser keeps for that visit only, the page, and the site you came from. Nothing about you. If you arrive through a partner's or another business's invite link, your browser keeps that code, and the site you first came from, for 90 days, so the right partner is credited if you sign up.

When you try a sample business

What you write to a sample business on Try it is answered by an AI model, as it would be for a real business, and deleted after a day.

When you ask for a reply-time test

Your business's name, your name, email and WhatsApp number, the area you give us, the three inquiries we send, when they were sent, and your business's replies, to make your report. You confirm the number is your business's and ask for the test; we write only to that number.

When you apply to be a partner

Your name, company, email, phone and what you tell us, so that a person at KWIK L can reply and, once you're approved, credit you for the businesses you bring.

When you use Ask KWIK L or the Contact page

We keep your questions, the page you asked from and your language, and your name and email if you give them, so that a person at KWIK L can reply. The answers are written by an AI model (see sub-processors). If you use the microphone, your browser turns your speech into text with its own speech service; we receive only the text.

When your business has an account

Your name, email and mobile number, your business's name, country and website, and the same for each person you invite, with the services, languages and hours you set for them.
Sign-in records: when a code was sent and used, and the sessions you are signed in with.
Your plan, your invoices and your billing name and email. Card details go to Stripe; we never see or keep card numbers.
What you connect: the access to your WhatsApp, mailbox, phone line and calendars. Tokens and passwords are kept encrypted and never shown again.
Your facts: the pages of your website we read, the files you upload, and the facts you approve.
How the service is used: counts of answers and call minutes, and the time and cost of each request to an AI model, never its words.

The inquiries a business receives (as its processor)

The person's name, phone number, email and language, and the messages in the conversation, including the text of voice notes and calls.
What they said they want (for example the service, the date and the number of people), their bookings, and any sale the business records.
Their opt-ins and STOP, with the words and the time, so that a STOP is always kept.

Calls are kept as text in the conversation: what the caller says and what is answered. No audio recording is kept.

Why we may use it

To provide the service your business signed up for (our contract with you).
To keep KWIK L ONE secure and working, and to prevent abuse (our legitimate interest).
To keep invoices and accounts, as tax law requires (a legal obligation).
To reply when you ask us something (your request).

Only the companies on our sub-processors page, each for the one job listed there, and the services your business chooses to connect (such as Meta for WhatsApp, your mailbox provider and your calendar). We never sell personal details, and we never use them for advertising.

AI models from Anthropic and OpenAI write answers from the business's approved facts and the conversation. Under their terms, they don't train on it.

Where it is processed

Our servers and some of our providers are outside the country you may be in, including in the United States. Where the law asks for it, each transfer is covered by contract terms that protect the details the same way, such as the standard contractual clauses.

How long we keep it

A business's account, facts and inquiries: while the account is open. When the owner deletes the business from Settings, its data is removed from the service at once, and from our backups within 30 days.
One person's details in an inquiry: until the business deletes them, which its owner can do in one step. A STOP stays on record so that they are never written to again.
Ask KWIK L chats and Contact page messages: 12 months after the last message.
Visit counts: 13 months. Chats with a sample business on Try it: a day. Reply-time tests: 12 months after the report.
Partner details: while you are a partner, or until you ask us to delete them.
Sign-in codes: a day after they are used or expire. Sessions: until they expire.
Invoices and payment records: as long as tax law requires.
Server logs: only as long as needed to keep the service secure.

How we keep it safe

Every page and message travels over an encrypted connection.
Tokens and passwords a business connects are encrypted, and never shown on any screen.
Sign-in is with Google, or with a 6-digit code sent to your email that works once. There are no passwords to steal.
Owners, team members and viewers each see and do only what their role allows. At KWIK L, only the people who give support or fix faults can open an account.

Deleting your data

A Facebook Page, Instagram account or WhatsApp number connected to KWIK L ONE: the owner presses Disconnect on Channels. Its access is removed and its token deleted at once.
One person's details: the owner deletes them from their inquiry in one step.
Everything: the owner deletes the business under Settings. Its data is removed from the service at once, and from our backups within 30 days. Invoices are kept as tax law requires.
Anyone else, or anyone who can't sign in: write to support@kwikl.com. We confirm when it is done, within 30 days.

What you can ask

You can ask to see, correct, export or delete your details, or object to how they are used. An owner can export everything and delete the business under Settings, and delete one person's details from their inquiry. Anyone else can write to support@kwikl.com, and we reply within 30 days.

You can also complain to your data protection authority: in the UAE, the UAE Data Office; in the United Kingdom, the ICO; in the European Union, the authority where you live.

Children

KWIK L ONE is a service for businesses. It is not meant for anyone under 18.

Changes

When this policy changes, we update this page and its date. For a change that matters, we email account owners first.

Contact

KWIK L Inc, Denver, Colorado 80202, United States. Email support@kwikl.com.